Privacy Policy

At Lotus Loom, we are committed to safeguarding your personal information and ensuring a secure and transparent shopping experience. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website.

Information We Collect

We collect only the information necessary to process your orders and enhance your experience, including:

• Name, phone number, and email address
• Shipping and billing address
• Order and transaction details
• Payment information (processed securely via third-party payment gateways; we do not store card details)

How We Use Your Information

Your information is used strictly for:

• Processing and fulfilling orders
• Providing customer support and responding to queries
• Sending order confirmations, updates, and service-related communication
• Improving website functionality, user experience, and product offerings

We do not sell, rent, or trade your personal information to any third party.

Third-Party Services

We may share necessary information with trusted third-party service providers, including:

• Payment gateways for secure transactions
• Logistics partners for order delivery

These partners are authorized to use your data only to perform their services and are governed by their own privacy policies.

Cookies & Tracking Technologies

Our website uses cookies and basic analytics tools to:

• Enhance website performance and usability
• Understand user behavior and preferences
• Provide a more personalized browsing experience

You may choose to disable cookies through your browser settings, though this may affect certain functionalities of the website.

Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or update of inaccurate information
• Request deletion of your personal data, subject to legal and operational requirements

Requests can be made by contacting our support team.

Policy Updates

Lotus Loom reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

Consent

By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and use of your information as described.