Shipping Policy

At Lotus Loom, we strive to deliver your orders in a timely, safe, and reliable manner across India. We partner with trusted logistics providers to ensure a smooth delivery experience.

Order Processing

• All orders are processed within
• Orders are not processed on Sundays or public holidays.
• As our products are produced in limited batches, slight delays may occur during peak seasons, promotional events, or new launches.
• In case of any unexpected delay, our team will proactively inform you.

Shipping & Delivery Timeline

• Once dispatched, you will receive a confirmation message/email with tracking details.
• Estimated delivery timeline is
• Delivery timelines are indicative and may vary due to external factors such as:

Weather conditions

Courier/logistics disruptions

Remote location accessibility

Government restrictions or unforeseen circumstances

Shipping Charges

• Shipping charges (if applicable) will be clearly displayed at checkout before payment.
• Any additional duties, taxes, or local charges imposed by authorities are the responsibility of the customer.

Delivery Guidelines

• Please ensure that the shipping address and contact details provided are accurate and complete.
• We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.
• If a delivery attempt fails due to customer unavailability, the courier partner may reattempt delivery as per their policy.

Delays & Exceptions

• While we aim to meet all delivery timelines, delays beyond our control may occur.
• Lotus Loom shall not be held liable for delays caused by courier partners or external factors.
• However, we will assist you in tracking and resolving delivery-related concerns.

Damaged / Incorrect / Missing Items

• If you receive a damaged, defective, incorrect, or missing item, you must notify us within
• Please share clear images/videos of the product, packaging, and invoice for verification.
• Claims raised after 48 hours may not be accepted.
• All requests are subject to verification, and resolution will be provided accordingly.

Order Cancellation (Shipping Stage)

• Orders once processed or dispatched cannot be canceled.
• Cancellation requests are only accepted before the order is processed.